Member Experience Specialist (Gym Front Desk)

Excel Fitness; North Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness is seeking a Team Player to uphold club cleanliness and operate POS systems while ensuring excellent member service. You will assist with membership promotions, training, and daily operations, maintaining safety and adherence to policies.

Applicants should be 18+, have a high school diploma or equivalent, and possess CPR/AED certification before working solo. Strong communication and teamwork are essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• CPR Certification and AED Certification required before working alone.
• Good communication skills with internal and external customers.

Responsibilities

• Perform duties during assigned work shift and maintain club cleanliness.
• Operate and assist members with the Planet Fitness mobile app and materials.
• Input and update member data into tablets and point of sale systems.
• Audit cash drawers and inventory, and coordinate with management on orders.
• Ensure a safe environment and enforce company policies and guidelines.
• Assist with membership promotions, training, and club operations.

Skills

Communication

Teamwork

Customer Service

Microsoft Office

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Excel

Job description

Excel Fitness is seeking a Team Player to uphold club cleanliness and operate POS systems while ensuring excellent member service. You will assist with membership promotions, training, and daily operations, maintaining safety and adherence to policies.

Applicants should be 18+, have a high school diploma or equivalent, and possess CPR/AED certification before working solo. Strong communication and teamwork are essential for success in this role.