Member Experience Leader - Growth, Wellness & Service

Ymcadetroit; Mount Clemens (MI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free family membership

Flexible scheduling

Paid time off and holidays

Employee assistance program &退休 plan

Medical, dental, vision, life, and AD&

Job summary

Macomb Family YMCA in Mount Clemens, MI is seeking a proactive Member Experience Director to lead the member journey from onboarding to engagement. You will drive membership growth, coordinate health and wellness programs, and supervise a dynamic team to deliver exceptional service.

The role requires strong customer service, supervisory experience, and excellent communication. Ability to work early mornings, evenings, and weekends is expected, with a focus on creating a welcoming environment for

Qualifications

• Bachelor’s degree preferred or equivalent professional experience in business/customer service.
• Experience in customer service, preferably in a busy atmosphere, and typing knowledge.
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
• Previous supervisory experience required

Responsibilities

• Oversee recruitment, interviews, hiring, supervision, and evaluation of membership experience team.
• Ensure staff are aware of YMCA programs, policies, procedures, and customer service skills.
• Conduct staff meetings and trainings.
• Oversee all aspects of membership sales, terminations, and exit interviews.
• Oversee Health and Wellness programs including Personal Training and Group Exercise.
• Promote program enrollment and coordinate registrations and marketing efforts.
• Oversee retention efforts including welcome communications and renewal notices.
• Ensure strong onboarding for new members.
• Develop and implement membership growth and retention goals.
• Supervise and manage department budget.

Skills

Customer service

Typing

Strong communication

Organizational skills

Supervisory experience

Education

Bachelor’s degree

Tools

Computer skills

Job description

Macomb Family YMCA in Mount Clemens, MI is seeking a proactive Member Experience Director to lead the member journey from onboarding to engagement. You will drive membership growth, coordinate health and wellness programs, and supervise a dynamic team to deliver exceptional service.

The role requires strong customer service, supervisory experience, and excellent communication. Ability to work early mornings, evenings, and weekends is expected, with a focus on creating a welcoming environment for