Member Experience Specialist: Flexible Schedule & Growth

Crunch Fitness - Fit Fusion, LLC; Walker (MI); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking a Member Services Representative to support a fiercely fun gym environment and deliver excellent member service at the front desk. You will greet members, assist with memberships and product sales, and promote fitness programs to enhance the member experience.

Responsibilities include check-ins, answering calls, communicating events, and ensuring a professional, courteous demeanor while maintaining knowledge of club hours and services.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Job description

Crunch Fitness - Fit Fusion, LLC is seeking a Member Services Representative to support a fiercely fun gym environment and deliver excellent member service at the front desk. You will greet members, assist with memberships and product sales, and promote fitness programs to enhance the member experience.

Responsibilities include check-ins, answering calls, communicating events, and ensuring a professional, courteous demeanor while maintaining knowledge of club hours and services.