Member Experience Specialist (Financial Services)

CommunityAmerica Credit Union; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

CommunityAmerica Credit Union in Las Vegas seeks a Member Service Representative to deliver prompt financial support to members via phone and written channels, enhancing the member experience and relationships.

The role requires at least a high school diploma and 1 year in a financial institution or customer service, with the ability to work in a fast-paced center and meet performance goals. Open shifts include Sunday–Thursday 10am–7pm.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in financial institution or customer service.
• Ability to function in high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and adhere to schedules.

Responsibilities

• Identify member needs and educate on products and services.
• Follow procedures to protect member data and security.
• Provide service that exceeds expectations and resolves issues creatively.
• Collaborate with departments to resolve member inquiries and issues.
• Process account transactions as requested by members.
• Communicate resolutions clearly to members.

Skills

High-volume environment

Multi-tasking

Confidentiality

Conflict resolution

Communication

Teamwork

Goal-driven

Education

High school diploma or equivalent

Associate or bachelor's degree (preferred)

Job description

CommunityAmerica Credit Union in Las Vegas seeks a Member Service Representative to deliver prompt financial support to members via phone and written channels, enhancing the member experience and relationships.

The role requires at least a high school diploma and 1 year in a financial institution or customer service, with the ability to work in a fast-paced center and meet performance goals. Open shifts include Sunday–Thursday 10am–7pm.