Member Experience Advisor II

Silver State Schools Credit Union; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

A local credit union in Las Vegas is seeking a Member Service Representative to assist members with their financial needs. The ideal candidate will build lasting relationships by providing exceptional service, presenting suitable credit union products, and resolving account-related issues. Applicants should have a high school diploma, at least 2-4 years of relevant experience, and strong sales and interpersonal skills. The role focuses on meeting sales goals and enhancing member satisfaction through personalized service and product knowledge.

Qualifications

• Minimum 2-4 years banking or credit union experience required.
• Ability to provide personalized service and quality products.
• Experience with cross-sell opportunities and loan processing.

Responsibilities

• Assist members in resolving account and loan-related problems.
• Meet or exceed established sales and service goals.
• Identify cross-sell opportunities to enhance member relationships.

Skills

Member relationship building

Product knowledge

Customer service

Sales abilities

Team collaboration

Education

High school diploma or GED

Associate's degree preferred

Tools

Credit Union's computer system

Microsoft Word

Microsoft Excel

Job description

A local credit union in Las Vegas is seeking a Member Service Representative to assist members with their financial needs. The ideal candidate will build lasting relationships by providing exceptional service, presenting suitable credit union products, and resolving account-related issues. Applicants should have a high school diploma, at least 2-4 years of relevant experience, and strong sales and interpersonal skills. The role focuses on meeting sales goals and enhancing member satisfaction through personalized service and product knowledge.