Member Experience Specialist - Financial Services

Wings Credit Union; Colorado; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Generous 401(k) match

401k Discretionary Profit Sharing

Health Insurance

Vision Insurance

Life Insurance

Short Term and Long Term Disability

Health Savings Account

Employee Assistance Program

Paid Vacation and Holidays

Paid Parental Leave

Tuition Reimbursement

Volunteer Time Off

Job summary

Wings Credit Union in Firestone, CO is seeking a Member Service Representative. You will deliver superior member service, process transactions, and drive referrals to our full range of products. The role emphasizes accuracy, product knowledge, and compliance with financial regulations.

The position requires 6+ months of customer service experience in financial services or retail, and a high school diploma or equivalent. Competitive hourly pay, benefits, and opportunities for growth are offered.

Qualifications

• High School Diploma or equivalent required.
• 6+ months customer service experience in financial services or retail delivery.

Responsibilities

• Provide quality member service with accurate face-to-face transactions including new member accounts and maintenance.
• Maintain knowledge of products and refer members to suitable services (lending, investments, electronic banking).
• Comply with safety and service standards and regulations (BSA/CFPB).
• Meet job training requirements.
• Maintain a cash drawer per policy; adhere to Bank Secrecy Act guidelines.

Skills

Customer service

Communication

Attention to detail

Money handling

Cross-sell / upsell

Professionalism

Microsoft Outlook

10-Key by touch

Education

High School Diploma/G.E.D. or Equivalent

Tools

Microsoft Outlook

Web-based transactional systems

10-Key by touch

Job description

Wings Credit Union in Firestone, CO is seeking a Member Service Representative. You will deliver superior member service, process transactions, and drive referrals to our full range of products. The role emphasizes accuracy, product knowledge, and compliance with financial regulations.

The position requires 6+ months of customer service experience in financial services or retail, and a high school diploma or equivalent. Competitive hourly pay, benefits, and opportunities for growth are offered.