Member Experience & Service Specialist

Wings Credit Union; Firestone (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Generous 401(k) match

Health Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

Health Savings Account with company

Paid Vacation, Sick, Holidays

Tuition Reimbursement

Paid Parental Leave

Volunteer Time Off

Job summary

Wings Credit Union in Firestone, CO seeks a dedicated Member Service Representative to deliver exceptional in-person service and accurate transactions. This role supports members with account needs, explains products, and refers services to meet financial goals.

The position requires basic math, cash handling accuracy, and familiarity with Outlook and transactional systems. It is a full-time, on-site role with competitive pay and benefits, including extensive health and retirement options.

Qualifications

• High School Diploma/G.E.D. or Equivalent.
• 6+ months Customer Service experience in Financial Services or Retail Delivery.
• Ability to handle cash with high accuracy.

Responsibilities

• Provide quality member service with accurate, face-to-face transactions.
• Refer products and services to meet member needs.
• Comply with policies and financial regulations including BSA and CFPB.
• Maintain cash drawer per policy.
• Meet job training requirements.
• Adhere to safety and service standards.

Skills

Customer Service

Attention to detail

Professional communication

Money handling

MS Outlook

10-Key by touch

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

Transaction systems

Job description

Wings Credit Union in Firestone, CO seeks a dedicated Member Service Representative to deliver exceptional in-person service and accurate transactions. This role supports members with account needs, explains products, and refers services to meet financial goals.

The position requires basic math, cash handling accuracy, and familiarity with Outlook and transactional systems. It is a full-time, on-site role with competitive pay and benefits, including extensive health and retirement options.