Member Service Specialist - Banking & Growth

Ent Credit Union; Castle Rock (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401k match

Tuition Reimbursement

Paid Vacation

Paid Holidays

Short Term Disability

Long Term Disability

Health Savings Account

Employee Assistance Program

Job summary

Ent Credit Union is seeking a Customer Service/Member Service Representative to deliver exceptional member service, handle transactions accurately, and promote accessible financial products. Training kicks off with two weeks at Wings headquarters in Colorado Springs, with a Monday–Friday schedule and Saturday shifts.

You will work in a fast-paced financial services environment, adhere to BSA/CFPB regulations, and aim to increase member satisfaction and product adoption through knowledgeable

Qualifications

• 6+ months Customer Service experience in Financial Services or Retail Delivery.
• 6+ months Sales experience.
• High School Diploma/G.E.D. or Equivalent.

Responsibilities

• Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
• Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
• Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
• Responsible for meeting job training requirements.
• Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Skills

Customer service

Sales

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

10-Key by touch

Web-based transactional systems

Job description

Ent Credit Union is seeking a Customer Service/Member Service Representative to deliver exceptional member service, handle transactions accurately, and promote accessible financial products. Training kicks off with two weeks at Wings headquarters in Colorado Springs, with a Monday–Friday schedule and Saturday shifts.

You will work in a fast-paced financial services environment, adhere to BSA/CFPB regulations, and aim to increase member satisfaction and product adoption through knowledgeable