Member Experience Specialist – Evening Shift

Planet Fitness; Barberton (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO

401K

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness in Barberton, OH is hiring a Customer Service Representative to deliver a high level of service to members and guests during the 2pm–10pm shift.

You will answer phones, greet members, process sign-ups, assist with amenities, promote PF classes, and keep the club clean and safe.

This role offers hourly pay starting at $12, with increases at 180 days and yearly anniversaries, plus benefits like PTO, 401K, health options.

Qualifications

• Customer service experience required.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script; greet and assist members.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PF) to members and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Planet Fitness in Barberton, OH is hiring a Customer Service Representative to deliver a high level of service to members and guests during the 2pm–10pm shift.

You will answer phones, greet members, process sign-ups, assist with amenities, promote PF classes, and keep the club clean and safe.

This role offers hourly pay starting at $12, with increases at 180 days and yearly anniversaries, plus benefits like PTO, 401K, health options.