Member Experience Specialist - Weekend PT

Planet Fitness; Holland (OH); On-site; USD 14,000 - 19,000; Part time

Job summary

Planet Fitness in Holland, OH is seeking a part-time Customer Service Representative to greet members and guests and deliver a warm, supportive experience.

You will answer calls, assist with tours and member sign-ups, handle inquiries, and keep the facility clean and welcoming. The role emphasizes reliability, punctuality, and strong customer service, with a $1/hour night-premium for hours 10:00 PM–6:00 AM.

Qualifications

• 18 years or older.
• Punctuality and reliability required.
• Customer service experience preferred.
• Continual standing and walking during shift.
• Ability to lift 45 pounds.

Responsibilities

• Greet members and guests, delivering exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, sign up new members, log amenities, and communicate updates to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Phone communication

Job description

Planet Fitness in Holland, OH is seeking a part-time Customer Service Representative to greet members and guests and deliver a warm, supportive experience.

You will answer calls, assist with tours and member sign-ups, handle inquiries, and keep the facility clean and welcoming. The role emphasizes reliability, punctuality, and strong customer service, with a $1/hour night-premium for hours 10:00 PM–6:00 AM.