Member Experience & Billing Specialist

Electric Co; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Group medical

Dental coverage

Vision

Employer-sponsored medical clinic

Life and long-term disability coverage

401K retirement plan

Tuition reimbursement

Job summary

Duck River Electric Membership Corporation (DREMC) in Columbia, TN seeks a Member Services Representative to be the primary contact for members through in-person, phone, and online channels. This role ensures a positive member experience by delivering prompt, accurate, and courteous service while upholding DREMC policies.

Responsibilities include handling payments, creating and updating accounts, processing service orders, answering inquiries, and promoting member programs and payment options.

Qualifications

• Excellent oral and written communication skills.
• Experience in customer service or office administration preferred.
• Familiarity with MS Office and basic billing concepts preferred.

Responsibilities

• Deliver exceptional member service in person, by phone, and online.
• Process payments, record transactions, and maintain accurate account information.
• Assist with service orders, billing tasks, and basic account management as needed.
• Promote member programs and available payment options.

Skills

Oral and written communication

Customer service

MS Office proficiency

Education

High School diploma or equivalent

Tools

MS Office Suite

Billing software

Email

Office printers and equipment

Job description

Duck River Electric Membership Corporation (DREMC) in Columbia, TN seeks a Member Services Representative to be the primary contact for members through in-person, phone, and online channels. This role ensures a positive member experience by delivering prompt, accurate, and courteous service while upholding DREMC policies.

Responsibilities include handling payments, creating and updating accounts, processing service orders, answering inquiries, and promoting member programs and payment options.