Member Experience Specialist - Credit Union

Everence Services; Upper Leacock Township (PA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Everence, a community credit union in Lancaster, PA, is hiring a Member Service Representative to be the primary contact for members via phone, email and digital channels. You will process transactions, answer inquiries and promote products while maintaining compliance.

The role requires a high school diploma and at least one year in customer service; call center experience is preferred. Strong communication, multitasking and knowledge of banking products are valued.

Competenze

• High school diploma or equivalent.
• Minimum 1 year customer service experience required (financial institution experience preferred).
• Call center experience preferred.

Mansioni

• Provide prompt, courteous, and professional service to members via phone, email, and other channels.
• Assist members with account inquiries, transactions, and service requests including but not limited to balance inquiries, transfers/payments, debit/credit card support, online/mobile banking, loan/deposit information, and online account openings.
• Educate members on digital tools and self-service options.
• Maintain detailed documentation of member interactions and ensure compliance with policies and regulatory requirements.
• Meet or exceed performance goals for call quality, productivity, and member satisfaction.

Conoscenze

Verbal communication

Active listening

Multitasking

Microsoft Office

CRM software

Formazione

High school diploma or equivalent

Strumenti

Core banking systems

Descrizione del lavoro

Everence, a community credit union in Lancaster, PA, is hiring a Member Service Representative to be the primary contact for members via phone, email and digital channels. You will process transactions, answer inquiries and promote products while maintaining compliance.

The role requires a high school diploma and at least one year in customer service; call center experience is preferred. Strong communication, multitasking and knowledge of banking products are valued.