Member Experience Specialist (Call Center)

Blaze Credit Union; Eagan (MN); On-site; USD 34,715 - 40,639; Full time

Benefits offered by this job

Quarterly bonuses

Tuition reimbursement

Low-cost medical insurance

401k contributions

Job summary

Blaze Credit Union is seeking a Member Service Representative for their Member Experience Center in Eagan, Minnesota. The role involves assisting members with their financial needs over the phone, ensuring high-quality service.

The position offers competitive wages ($25.20 - $29.50), Saturday premium pay, and bonuses for extra Saturday shifts. Ideal candidates have at least three years of experience in a financial institution and strong communication skills.

Additional benefits include medical insurance, 401k contributions, and opportunities for career growth.

Qualifications

• Minimum of 36 months experience working in a financial institution required.
• Working in a financial services industry call center is a plus.
• Ability to work independently while displaying initiative.

Responsibilities

• Answer incoming telephone calls and electronic messages professionally.
• Process transactions and resolve member questions and disputes.
• Provide technical support for automated services.

Skills

Excellent Member service skills

Excellent verbal and written communication skills

Problem solving

Multi-tasking

Reliability

Education

Minimum High School degree or GED

Job description

Blaze Credit Union is seeking a Member Service Representative for their Member Experience Center in Eagan, Minnesota. The role involves assisting members with their financial needs over the phone, ensuring high-quality service.

The position offers competitive wages ($25.20 - $29.50), Saturday premium pay, and bonuses for extra Saturday shifts. Ideal candidates have at least three years of experience in a financial institution and strong communication skills.

Additional benefits include medical insurance, 401k contributions, and opportunities for career growth.