Member Experience Specialist - Banking Support

CoVantage Credit Union; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

401k match up to 200%

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union is seeking a Contact Center Representative to field calls, assist online banking users, and deliver exceptional service to members. The role emphasizes accuracy, confidentiality, and a friendly, responsive approach across phone, email, and web channels.

You will work a rotating schedule, Monday–Friday 7 a.m.–7 p.m. with several Saturday shifts monthly, supporting multiple branches across Antigo, De Pere, Neenah, Wausau, and New Lenox.

Qualifications

• A high school diploma or equivalent.
• Experience in a service or sales related capacity.
• Strong written and verbal communication skills.
• Ability to be organized, efficient, and accurate in a fast-paced environment.

Responsibilities

• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

Skills

Customer service

Communication skills

Bilingual preferred

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows software

Job description

CoVantage Credit Union is seeking a Contact Center Representative to field calls, assist online banking users, and deliver exceptional service to members. The role emphasizes accuracy, confidentiality, and a friendly, responsive approach across phone, email, and web channels.

You will work a rotating schedule, Monday–Friday 7 a.m.–7 p.m. with several Saturday shifts monthly, supporting multiple branches across Antigo, De Pere, Neenah, Wausau, and New Lenox.