Contact Center Representative

CoVantage Credit Union; Town of Antigo (WI); On-site; USD 51,577,000 - 88,226,000; Full time

Benefits offered by this job

401k employer match up to 200%

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union is seeking a full-time on-site Contact Center Representative to support members at Antigo, De Pere, Neenah, Wausau, or New Lenox branches. You will handle deposits, loans, virtual services, and more via phone and online channels.

The role offers a competitive hourly wage from $18.00 to $30.79, with benefits including a 401k match up to 200%, annual bonus up to 4% of salary, generous HSA contributions, and paid time off for community service.

Qualifications

• Strong written and verbal communication skills are required.
• Experience in a service or sales environment is preferred.
• Ability to work with a wide variety of people in a fast-paced setting.

Responsibilities

• Field phone calls, voicemails, emails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

CoVantage is seeking a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah, Wausau, or New Lenox branch. Become a Contact Center Representative and deliver an outstanding experience to our members seeking service by phone call and online channels. In this role, you'll assist with deposit services, consumer loans, virtual services, and more! Join us in a fast-paced and rewarding environment that is dedicated to our members!

CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

Qualifications

• A high school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Have experience working in a service or sales related capacity.
• Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
• Have ability to be organized, efficient, and accurate in a fast-paced work environment.
• Proficient with Microsoft Office and Windows Software programs.