Contact Center Representative

CoVantage Credit Union; New Lenox (IL); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

401k match

Annual bonus up to 4%

HSA contribution

PTO for community service

Job summary

CoVantage Credit Union in New Lenox, IL seeks a Contact Center Representative to field calls, assist with passwords, deposits, and more, while delivering exceptional service and building member relationships.

The role requires strong communication, prior service/sales experience, and proficiency with MS Office; bilingual preferred. This position follows a rotating schedule, including Saturdays, and offers growth opportunities within the organization.

Qualifications

• High school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Experience working in a service or sales related capacity.
• Strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
• Able to be organized, efficient, and accurate in a fast-paced environment.
• Proficient with Microsoft Office and Windows Software programs.

Responsibilities

• Field phone calls, voicemails, emails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

Skills

Strong communication skills

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows software

Job description

Ready to build a career with purpose? Join CoVantage as a Contact Center Representative and become part of a team dedicated to making a positive impact on our members and communities. This role offers the opportunity to develop valuable skills, expand your knowledge, and explore future career paths within a growing organization. At CoVantage, you'll be supported by a collaborative culture that values continuous learning, professional development, and employee success. If you're looking for a rewarding career where your contributions matter and your growth is encouraged, we'd love to hear from you. Opportunities are available in Antigo, De Pere, Neenah, Wausau, and New Lenox.

Pay and Benefits

CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

Qualifications

• A high school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Have experience working in a service or sales related capacity.
• Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
• Have ability to be organized, efficient, and accurate in a fast-paced work environment.
• Proficient with Microsoft Office and Windows Software programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.