Contact Center Representative

CoVantage Credit Union; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

401k match up to 200%

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union is seeking a Contact Center Representative to field calls, assist online banking users, and deliver exceptional service to members. The role emphasizes accuracy, confidentiality, and a friendly, responsive approach across phone, email, and web channels.

You will work a rotating schedule, Monday–Friday 7 a.m.–7 p.m. with several Saturday shifts monthly, supporting multiple branches across Antigo, De Pere, Neenah, Wausau, and New Lenox.

Qualifications

• A high school diploma or equivalent.
• Experience in a service or sales related capacity.
• Strong written and verbal communication skills.
• Ability to be organized, efficient, and accurate in a fast-paced environment.

Responsibilities

• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

Skills

Customer service

Communication skills

Bilingual preferred

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows software

Job description

Ready to build a career with purpose? Join CoVantage as a Contact Center Representative and become part of a team dedicated to making a positive impact on our members and communities. This role offers the opportunity to develop valuable skills, expand your knowledge, and explore future career paths within a growing organization. At CoVantage, you'll be supported by a collaborative culture that values continuous learning, professional development, and employee success. If you're looking for a rewarding career where your contributions matter and your growth is encouraged, we'd love to hear from you. Opportunities are available in Antigo, De Pere, Neenah, Wausau, and New Lenox.

CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

Qualifications

• A high school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Have experience working in a service or sales related capacity.
• Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
• Have ability to be organized, efficient, and accurate in a fast-paced work environment.
• Proficient with Microsoft Office and Windows Software programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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