Member Experience Specialist - Banking Services

OnPoint Community Credit Union; Lake Oswego (OR); On-site; USD 30,000 - 39,000; Full time

Job summary

OnPoint Community Credit Union in Lake Oswego, OR, seeks a friendly Member Service Representative to deliver exceptional service at the branch. You will open accounts, assist with loans, and process transactions while maintaining accuracy and compliance.

You will work with a collaborative team, multitask effectively, and build lasting member relationships through proactive service and clear communication. Prior cash handling and customer service experience are preferred; bilingual skills are a

Qualifications

• High school diploma or GED required.
• 1–2 years of financial institution experience preferred.
• Retail/cash handling or customer service experience helpful.
• Bilingual skills are a plus.
• Ability to register with NMLS.

Responsibilities

• Provide exceptional member service and manage lobby flow with a welcoming demeanor.
• Open new consumer and business accounts, loans, IRAs, CDs, and deposits; focus on retention.
• Listen, assess member needs, and propose solutions using available resources.
• Perform account and loan maintenance; submit documents for transactions.
• Make outbound calls to expand lending and deposits relationships.
• Coordinate with off-site staff to resolve issues and complete forms.
• Identify cross-sell opportunities and refer to appropriate staff.
• Maintain cash drawer and balancing per policy.
• Perform other duties as required by Branch Management.

Skills

Member service

Interpersonal skills

Teamwork

Multitasking

Self-directed

Prioritization

Education

High school diploma or GED

Tools

Financial systems

Lending software

Job description

OnPoint Community Credit Union in Lake Oswego, OR, seeks a friendly Member Service Representative to deliver exceptional service at the branch. You will open accounts, assist with loans, and process transactions while maintaining accuracy and compliance.

You will work with a collaborative team, multitask effectively, and build lasting member relationships through proactive service and clear communication. Prior cash handling and customer service experience are preferred; bilingual skills are a