Member Experience Specialist — Banking & Service

Socket.dev; Rio Rancho (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Spanish Speaking Incentive

Paid Time Off

Eleven paid holidays

EAP & Disability

Wellness & Education Programs

Job summary

Del Norte Credit Union in Rio Rancho, NM, seeks a BXP Specialist to provide friendly, efficient service, handle deposits and payments, and assist with account management. You will promote financial education and recommend credit union solutions to help members achieve their goals.

The role emphasizes balancing cash daily, complying with regulations, and delivering outstanding service in a community-focused environment.

Qualifications

• Six months of cash handling experience.
• Strong cash handling and customer service.
• Experience with basic banking software is preferred.

Responsibilities

• Assist members with financial needs professionally and timely.
• Process deposits, loan payments, cashier's checks, and gift cards.
• Maintain and balance operating cash daily.
• Promote needs-based education and cross-sell products.

Skills

Cash handling

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Core banking system

Loan platforms

Deposit platforms

Job description

Del Norte Credit Union in Rio Rancho, NM, seeks a BXP Specialist to provide friendly, efficient service, handle deposits and payments, and assist with account management. You will promote financial education and recommend credit union solutions to help members achieve their goals.

The role emphasizes balancing cash daily, complying with regulations, and delivering outstanding service in a community-focused environment.