Banking Operations Support Specialist I

Del Norte Credit Union; Espanola (NM); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) - Traditional or Roth

Spanish Speaking Incentive

Paid Time Off

Eleven paid holidays/year

Employer-Paid Benefits: EAP, Short‑/ &

Job summary

Del Norte Credit Union in Espanola, NM is seeking an organized processing associate to handle daily banking transactions by mail, update member records, and support multiple work queues with accuracy and compliance. You will engage with members via email and phone, resolve issues, and route documents to vendors per policy.

Ideal candidates have 1–3 years in similar roles, a high school diploma or GED, and strong attention to detail while adhering to security and regulatory requirements.

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation.
• Diplomacy and tact in communication.

Responsibilities

• Process bank-by-mail transactions accurately and within established service levels, including deposits, loan payments, account maintenance, and member record updates.
• Manage returned mail by researching, updating member information, and ensuring compliance with retention and service standards.
• Complete assigned work across multiple operational queues, utilizing core systems and third-party vendor platforms to support daily processing needs.
• Deliver high-quality member support by responding to department emails and phone inquiries, resolving issues, and providing accurate product and service information.
• Process incoming insurance documentation by scanning and routing to designated third-party vendors in accordance with Credit Union requirements
• Handle Verifications of Deposit/Assets (VODs) in alignment with Credit Union policies and regulatory guidelines.
• Process requests related to collateral removal outside the U.S., ensuring compliance with internal procedures and applicable regulations.
• Maintain strict adherence to security protocols, regulatory requirements, and all mandatory compliance training.

Education

High school education or GED

Tools

Check Processing Software

Adobe Acrobat

Microsoft Office Suite

Financial Compliance Systems

Payment Processing

Time Management

Job description

Del Norte Credit Union in Espanola, NM is seeking an organized processing associate to handle daily banking transactions by mail, update member records, and support multiple work queues with accuracy and compliance. You will engage with members via email and phone, resolve issues, and route documents to vendors per policy.

Ideal candidates have 1–3 years in similar roles, a high school diploma or GED, and strong attention to detail while adhering to security and regulatory requirements.