Member Experience Specialist - Banking & Loans

All In Credit Union; Dothan (AL); On-site; USD 26,000 - 39,000; Full time

Job summary

All In Credit Union is seeking a details‑driven Member Service Representative in Dothan, AL to support branch operations, assist members with loan and account needs, and ensure daily transactions are accurate and compliant.

You will process loans, help members open and close accounts, handle deposits and withdrawals, and identify cross-sell opportunities while delivering friendly service to our community.

Qualifications

• Experience in a financial or banking environment expected.
• Strong customer service and communication skills required.
• Familiarity with BSA/OFAC compliance basics preferred.
• Willingness to register and participate in NMLS.
• Notary Public certification may be required.
• Must complete annual BSA training and stay updated on regulations.

Responsibilities

• Assist members with loan and credit card applications, ensuring documents are complete and accurate.
• Process and disburse loan proceeds with proper documentation and loan closings scheduling.
• Complete month-end reporting and ensure compliance with internal standards.
• Help members open/close accounts, including investments and IRA accounts, with up-to-date records.
• Conduct checks (e.g., SSN verification) to prevent fraudulent accounts or balances.
• Serve as liaison between members and departments, ensuring clear communication.

Skills

Customer service

Communication

Banking experience

BSA/OFAC basics

NMLS registration

Notary Public

Data entry

Microsoft Office

Education

High school diploma or GED

Job description

All In Credit Union is seeking a details‑driven Member Service Representative in Dothan, AL to support branch operations, assist members with loan and account needs, and ensure daily transactions are accurate and compliant.

You will process loans, help members open and close accounts, handle deposits and withdrawals, and identify cross-sell opportunities while delivering friendly service to our community.