Member Experience Specialist: Banking & Digital Support

ValleyStar Credit Union; Hollys Mill (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

ValleyStar Credit Union in Danville, Virginia, is seeking a Contact Center Specialist to deliver exemplary service to members via phone, email, online, mobile and mail. You will handle account transactions, deposits, and electronic services, and support growth through sales, service and member retention activities.

The role requires at least 2 years of account servicing or related experience; a high school diploma; and strong communication, attention to detail, and the ability to work

Qualifications

• Minimum 2 years of account servicing, technology and/or communications experience.
• Prior experience in the financial field preferred.
• Prior Contact Center/Call Center experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Provide exemplary service to members in account transactions, deposits and electronic services via phone, email, online, mobile and mail.
• Support growth through sales, service and member retention activities.
• Maintain knowledge of retail and digital systems to deliver an exceptional member experience.
• Process member transactions including deposits, loans, and debit/credit activities.
• Assist members with debit card issues and online/mobile banking.
• Respond to member requests, problems and complaints in a timely manner.
• Maintain confidentiality and comply with all policies, laws and regulations.
• Occasionally travel to branch locations; Saturday hours may be required.

Skills

Build relationships

Communicate effectively

Attention to detail

Emotional intelligence

High energy level

Organizational skills

Independent worker

Team collaboration

Education

High school diploma

Tools

Microsoft Office Suite

Job description

ValleyStar Credit Union in Danville, Virginia, is seeking a Contact Center Specialist to deliver exemplary service to members via phone, email, online, mobile and mail. You will handle account transactions, deposits, and electronic services, and support growth through sales, service and member retention activities.

The role requires at least 2 years of account servicing or related experience; a high school diploma; and strong communication, attention to detail, and the ability to work