Member Experience Specialist - Banking & Cross-Sell

Communication Federal Credit Union; Lawton (OK); In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

11 Paid Holidays

401(k) Match up to 5%

Competitive Pay with advancement

Yearly Performance Incentive

Paid Time Off 16 days/year

Medical Plans with $5 Employee Only

Dental, Vision, Short-Term Disability

Life and AD&D Insurance

Long-Term Disability Insurance

Flexible Spending Accounts

Tuition/ Educational Assistance

Employee Perks and Discounts

Descrizione del lavoro

Communication Federal Credit Union in Lawton, OK, is hiring a Member Service Representative to deliver exceptional member experiences by handling teller transactions, cross-selling financial products, and serving as the main point of contact for members.

Ideal candidates have a high school diploma or GED and at least one year in financial services or retail sales, with cash-handling experience preferred. The role supports a rotating weekly schedule, including some Saturdays.

Competenze

• High school diploma or GED.
• Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Mansioni

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Work Schedule: Monday Friday and rotating Saturdays.

Conoscenze

Interpersonal skills

Communication skills

Customer service

Multi-tasking

Formazione

High school diploma or GED

1 year of experience in financial institution or retail customer sales/service

Descrizione del lavoro

Communication Federal Credit Union in Lawton, OK, is hiring a Member Service Representative to deliver exceptional member experiences by handling teller transactions, cross-selling financial products, and serving as the main point of contact for members.

Ideal candidates have a high school diploma or GED and at least one year in financial services or retail sales, with cash-handling experience preferred. The role supports a rotating weekly schedule, including some Saturdays.