Member Experience & Frontline Training Specialist

Sam's Club; Flagstaff (AZ); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) plan and stock purchase program

Paid time off including parental leave and family care leave

Company-paid life insurance and disability benefits

Education benefits covering high school and bachelor’s degrees

Job summary

Sam's Club in Flagstaff, Arizona, is seeking a Member Frontline Services associate to provide exceptional service to our members. This role involves maintaining checkout areas, addressing member concerns, and ensuring safety standards are upheld in compliance with company policies.

The ideal candidate will have retail experience and be comfortable operating front-end equipment while assisting customers with various transactions. The position offers a competitive hourly wage and a range of benefits including health coverage, paid time off, and educational assistance.

Qualifications

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience with mobile retail applications is a plus.

Responsibilities

• Deliver member service and resolve member issues in a busy retail environment.
• Promote products and services while assisting members with self-service technology.
• Process member purchases and manage financial transactions in accordance with policies.
• Maintain safety standards and conduct emergency response procedures when necessary.
• Train new associates on company processes and technology.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Sam's Club in Flagstaff, Arizona, is seeking a Member Frontline Services associate to provide exceptional service to our members. This role involves maintaining checkout areas, addressing member concerns, and ensuring safety standards are upheld in compliance with company policies.

The ideal candidate will have retail experience and be comfortable operating front-end equipment while assisting customers with various transactions. The position offers a competitive hourly wage and a range of benefits including health coverage, paid time off, and educational assistance.