Member Experience Specialist

Purdue Federal Credit Union; West Lafayette (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Purdue Federal Credit Union in Indiana seeks a friendly teller to provide exceptional in-branch service by handling teller transactions, account maintenance, and member education. You’ll resolve discrepancies and help members use digital banking tools.

Responsibilities include processing cash and non-cash transactions, card activation and fraud research, and referrals to product experts. Join a team-focused branch committed to accuracy and member satisfaction.

Qualifications

• Analytical skills to review applications, reports and documents required for requests.
• People and communication skills to interact with members and associates.
• Ability to solve problems and provide clear resolutions.
• Strong math and cash handling abilities for daily transactions.
• Proficiency with Microsoft Office and core banking software.

Responsibilities

• Process a variety of cash and non-cash transactions, including deposits and checks.
• Assist with account maintenance and educate members on electronic services and Online Banking.
• Handle card related tasks: create, block/activate cards, and investigate fraud.
• Balance at end of day and provide Notary services as needed.
• Refer members to Purdue Fed teams for product and service guidance.

Skills

Analytical Skills

People Skills

Problems Solving Skills

Communication Skills

Interpersonal Skills

Multitasking Skills

Mathematical Skills

Cash Handling Skills

Microsoft Office Skills

Fiserv

DocuSign

Meridian Link

Tools

Fiserv

DocuSign

Meridian Link

Job description

Purdue Federal Credit Union in Indiana seeks a friendly teller to provide exceptional in-branch service by handling teller transactions, account maintenance, and member education. You’ll resolve discrepancies and help members use digital banking tools.

Responsibilities include processing cash and non-cash transactions, card activation and fraud research, and referrals to product experts. Join a team-focused branch committed to accuracy and member satisfaction.