Member Experience Specialist & Teller

3Rivers Federal Credit Union; Richmond (IN); On-site; USD 22,000 - 33,000; Full time

Job summary

3Rivers Federal Credit Union is seeking a Service Representative in Richmond, IN. The role entails engaging members, conducting teller transactions accurately, and providing high-quality service to enhance member satisfaction.

Responsibilities include building rapport, resolving issues, and guiding members with informed referrals while maintaining confidentiality and adherence to policies. This onsite position supports a float team with a strong emphasis on accuracy and compliance.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to gather and analyze data.
• Experience preferred with cash handling and clerical office work.
• Strong sales and service skills.
• Ability to operate basic office equipment and PC systems.
• Interpersonal skills to present the Credit Union positively.

Responsibilities

• Identify opportunities to service members through daily conversations and referrals.
• Provide professional service by building rapport and accuracy in every interaction.
• Assist in problem resolution and connect members with the team through effective communication.

Skills

Excellent communication

Data analysis

Cash handling

Sales & service

Interpersonal skills

Office equipment

Education

High school diploma

Sales experience preferred

Job description

3Rivers Federal Credit Union is seeking a Service Representative in Richmond, IN. The role entails engaging members, conducting teller transactions accurately, and providing high-quality service to enhance member satisfaction.

Responsibilities include building rapport, resolving issues, and guiding members with informed referrals while maintaining confidentiality and adherence to policies. This onsite position supports a float team with a strong emphasis on accuracy and compliance.