Member Experience Specialist

Isabella Community Credit Union; Union Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Isabella Community Credit Union (ICCU) is seeking a member service professional to handle over-the-counter transactions, account maintenance, and inquiries. You will balance cash drawer, process daily transactions, and maintain accurate member information while promoting ICCU products and services.

Responsibilities include opening/closing accounts, resolving member questions, cross-selling products, and acting as liaison with other departments.

Qualifications

• 1–12 months of similar or related experience.
• High school diploma or GED.
• Strong interpersonal and communication skills.
• Working knowledge of computer systems and applications.

Responsibilities

• Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints.
• Identifies opportunities to cross-sell additional products or services to members.
• Confers with members by telephone or in person to provide information about products or services.
• Maintains accurate member account information on computer system and prepares required reports for management.
• Acts as liaison between members and various departments.
• Performs other job related duties as assigned.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Job description

Isabella Community Credit Union (ICCU) is seeking a member service professional to handle over-the-counter transactions, account maintenance, and inquiries. You will balance cash drawer, process daily transactions, and maintain accurate member information while promoting ICCU products and services.

Responsibilities include opening/closing accounts, resolving member questions, cross-selling products, and acting as liaison with other departments.