Part Time Member Service Representative

Isabella Community Credit Union; Union Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Isabella Community Credit Union (ICCU) is seeking a member service professional to handle over-the-counter transactions, account maintenance, and inquiries. You will balance cash drawer, process daily transactions, and maintain accurate member information while promoting ICCU products and services.

Responsibilities include opening/closing accounts, resolving member questions, cross-selling products, and acting as liaison with other departments.

Qualifications

• 1–12 months of similar or related experience.
• High school diploma or GED.
• Strong interpersonal and communication skills.
• Working knowledge of computer systems and applications.

Responsibilities

• Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints.
• Identifies opportunities to cross-sell additional products or services to members.
• Confers with members by telephone or in person to provide information about products or services.
• Maintains accurate member account information on computer system and prepares required reports for management.
• Acts as liaison between members and various departments.
• Performs other job related duties as assigned.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Job description

Description

Responsible for all aspects of member service, including over-the-counter financial transactions involving cash and negotiable instruments, account maintenance, product orders, telephone service, etc. Maintain demonstrated accuracy in the posting of transactions and the balancing of cash drawer, daily work and branch equipment. Build rapport with members and promote Isabella Community Credit Union (ICCU) products and services. Represent ICCU courteously and professionally in all work-related interactions.

• Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution.


• Identifies opportunities to cross-sell additional products or services to members.


• Confers with members by telephone or in person to provide information about products or services.


• Maintains accurate member account information on computer system and prepares required reports for management.


• Acts as liaison between members and various departments.


• Performs other job related duties as assigned.

Requirements

Experience One month to twelve months of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills Working knowledge of principles and processes for providing member and personal services. Actively looks for ways to help people. Communicates information and ideas in speaking so others will understand. Working knowledge of related computer systems and applications.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at a time.