Member Experience Specialist

Navy Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 36,000 - 52,000; Full time

Job summary

Navy Federal Credit Union is seeking an entry-level platform banking associate in Philadelphia to assist members with deposit accounts, loans, and other financial products. You will provide basic product guidance, process routine transactions, and support cross-service education to strengthen member relationships.

Based at 330 Oregon Ave, you may work at neighboring branches as needed. The role requires adaptability, teamwork, and strong communication within a regulated environment.

Qualifications

• Experience building effective relationships through rapport, trust and tact.
• Effective research, analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Ability to maintain composure in a high-production and changing environment.
• Comfort navigating multiple systems and evolving technologies.
• Ability to exercise sound judgment and make informed decisions.
• Ability to embrace change initiatives in a dynamic environment.
• Strong verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and strengthen member relationships through education.
• Understand and comply with federal and institutional regulations related to financial products and services.
• Support team by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions: deposits, withdrawals, loan payments, check cashing.
• Perform other duties as assigned.

Skills

Member relations

Analytical thinking

Team collaboration

Adaptability

Communication (verbal & written)

Problem solving

Regulatory compliance

Decision making

Job description

Navy Federal Credit Union is seeking an entry-level platform banking associate in Philadelphia to assist members with deposit accounts, loans, and other financial products. You will provide basic product guidance, process routine transactions, and support cross-service education to strengthen member relationships.

Based at 330 Oregon Ave, you may work at neighboring branches as needed. The role requires adaptability, teamwork, and strong communication within a regulated environment.