Member Experience Specialist

Vasa Fitness co; Sandy (AR); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Complimentary gym memberships

Discounted personal training sessions

401(k) options

Employee Assistance Program – free/ass

Paid Time Off

Medical/Dental/Vision benefits

Paid parental leave

Job summary

VASA Fitness is hiring a Member Experience Specialist to be the first friendly face at the front desk and set the tone for every visit. You will greet members, share information about memberships and personal training, and help members feel valued. The role emphasizes clean, organized spaces and authentic member connections.

You will guide upgrades and training options, drive member engagement, and contribute to a welcoming, uplifting club culture with a focus on service excellence.

Qualifications

• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Pass a background check
• Bilingual skills or CPR certification are a plus

Responsibilities

• Greet members warmly and greet guests at the front desk
• Guide members on memberships, upgrades, and personal training options
• Keep the club clean and organized to create a welcoming space
• Engage with members to help them feel valued and motivated
• Support the member journey through positive, energetic conversations

Skills

Strong communication

Professional approach

Multi-tasking

Independently

Customer service

Membership sales

Health and fitness interest

Background check

Bilingual or CPR a plus

Job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION: Base rate of $13 per hour + commission with no cap!
• SCHEDULE: Monday through Saturday opening 5am-noon, mid shift 10am-7pm, closing 4pm-12am, Sundays opening at 7am, closing 4pm
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background checkBilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

Qualifications

We are proud to be a 'Great Place to Work' certified company!

7990 South 1300 East, Sandy, Utah 84094

Compensation

$13.00 per Hour + Commission Eligibility!

Location

Sandy UT