Member Experience Specialist

Champion Credit Union; Royal Pines (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Champion Credit Union in Arden, NC seeks a Part Time Member Service Specialist to deliver accurate, friendly service and build trusted financial relationships. You will be the primary contact for member interactions, addressing needs, explaining products, and safeguarding member information.

Responsibilities include processing transactions, balancing cash, and maintaining compliance while educating members on digital services and branch resources. Travel between branches may be required.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Proficiency with core systems and standard office technology.
• Ability to travel between branch locations as needed.
• Strong communication skills, both verbal and written.

Responsibilities

• Processes financial transactions accurately and efficiently while educating members on services.
• Balances daily transactions and verifies cash totals; investigates discrepancies.
• Maintains fraud awareness and protects member information.
• Completes required documentation per policies and regulatory requirements.
• Maintains effective working relationships with area personnel and management.
• Continually develops knowledge of products, services, policies, and regulatory requirements.
• Educates members on digital services and self-service tools to improve convenience.
• Creates positive first impressions by welcoming members professionally and delivering exceptional experiences.
• Demonstrates curiosity and looks for opportunities to assist members and improve services.
• Travels between branch locations as needed and performs additional duties as assigned.

Skills

Organizational skills

Professional appearance

Core systems proficiency

Collaboration

Attention to detail

Verbal & written communication

Travel between branches

Professionalism & integrity

Education

High school diploma or GED

Job description

Champion Credit Union in Arden, NC seeks a Part Time Member Service Specialist to deliver accurate, friendly service and build trusted financial relationships. You will be the primary contact for member interactions, addressing needs, explaining products, and safeguarding member information.

Responsibilities include processing transactions, balancing cash, and maintaining compliance while educating members on digital services and branch resources. Travel between branches may be required.