Member Experience Specialist

Champion Credit Union; Waynesville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Champion Credit Union's Waynesville Branch seeks a Member Service Specialist to deliver accurate, efficient and personalized service while building trusted financial relationships. As the primary contact for member interactions, you will process transactions, educate members on digital services, protect information, and ensure a consistently exceptional experience.

This full-time, day-shift role requires a high school diploma or GED and prior customer service experience; occasional travel

Qualifications

• High school diploma or GED required.
• Previous customer service preferred.

Responsibilities

• Processes financial transactions accurately and efficiently while focusing on member education, fraud prevention, and service excellence.
• Balances daily transactions and verifies cash totals; resolves discrepancies as needed.
• Educates members on digital services, self-service tools, and financial resources.
• Protects member information and maintains confidentiality at all times.
• Creates positive first impressions by welcoming every member with professionalism and a commitment to delivering an exceptional experience.

Skills

Customer service

Communication skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Job description

Champion Credit Union's Waynesville Branch seeks a Member Service Specialist to deliver accurate, efficient and personalized service while building trusted financial relationships. As the primary contact for member interactions, you will process transactions, educate members on digital services, protect information, and ensure a consistently exceptional experience.

This full-time, day-shift role requires a high school diploma or GED and prior customer service experience; occasional travel