Member Experience Specialist

Walmart; Rochester (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Paid time off

Live Better U education program

Job summary

Walmart Sam's Club in Rochester, MN is seeking a Customer Service Associate to assist members, operate the front end, resolve issues, and promote services and products. You will handle purchases, returns, and provide guidance on self-service tools to enhance the member experience.

The role emphasizes teamwork, safety, and adherence to company policies, with opportunities for training and growth within a supportive environment.

Qualifications

• Retail experience including operating front end equipment (cash register) and working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns in a friendly, efficient manner.
• Process member purchases and assist with payments, returns, refunds and exchanges according to policies.
• Promote Sam's Club products and services and guide members using self-service technology.
• Assist with training of Member Frontline Services associates on processes and new technology.
• Maintain a safe and organized checkout and shopping environment.

Job description

Walmart Sam's Club in Rochester, MN is seeking a Customer Service Associate to assist members, operate the front end, resolve issues, and promote services and products. You will handle purchases, returns, and provide guidance on self-service tools to enhance the member experience.

The role emphasizes teamwork, safety, and adherence to company policies, with opportunities for training and growth within a supportive environment.