Member Experience Specialist

Sam's Club; Riverdale (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability benefits

Employee discounts

Education benefits (Live Better U)

Job summary

Sam's Club in Riverdale, UT is seeking a Front End Associate to support members at the checkout, handle purchases, and guide them through self-service options. You will resolve issues, process payments, returns, and exchanges following store policies, while promoting products and services.

The role emphasizes safety, customer service excellence, and teamwork, with opportunities to learn new technology and participate in program rollouts. This position offers competitive hourly wages and benefits.

Qualifications

• Retail experience including operating front end equipment (cash registers, kiosks, etc).
• Experience with mobile retail applications is a plus.
• Strong customer service and problem-solving skills.

Responsibilities

• Provides member service at the front end and throughout the store.
• Maintains checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Resolves member issues and concerns and promotes Sam's Club products and services.
• Guides members on self-service technology and safety procedures.

Skills

Retail experience

Front-end equipment operation

Mobile retail apps

Job description

Sam's Club in Riverdale, UT is seeking a Front End Associate to support members at the checkout, handle purchases, and guide them through self-service options. You will resolve issues, process payments, returns, and exchanges following store policies, while promoting products and services.

The role emphasizes safety, customer service excellence, and teamwork, with opportunities to learn new technology and participate in program rollouts. This position offers competitive hourly wages and benefits.