Member Experience Specialist

Excel Fitness; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Raleigh, NC is seeking a Team Player to support daily gym operations and member service. You will help maintain cleanliness, manage member information at the desk, and assist with promotions and program execution.

A strong emphasis on safety, training adherence, and regulatory compliance is essential. Ideal candidates demonstrate reliability, good communication, and the ability to work in a fast-paced club environment, including mornings, evenings, weekends, and holidays as

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training within first 30 days if not certified.
• Must be comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Team-oriented, motivated and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient in Microsoft Office and using a computer.
• Must handle sensitive and confidential information.
• Familiar with Excel’s mission/values/culture and Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Customer service

Teamwork

Communication

Critical thinking

Organized

MS Office

Confidential info handling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Excel Fitness in Raleigh, NC is seeking a Team Player to support daily gym operations and member service. You will help maintain cleanliness, manage member information at the desk, and assist with promotions and program execution.

A strong emphasis on safety, training adherence, and regulatory compliance is essential. Ideal candidates demonstrate reliability, good communication, and the ability to work in a fast-paced club environment, including mornings, evenings, weekends, and holidays as