Member Experience Specialist

Sam's East, Inc.; Port Charlotte (FL); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Company discounts

Education programs

Job summary

Sam's East, Inc. in Port Charlotte, FL is seeking a Customer Service Associate to manage the checkout area, assist members with purchases, and resolve issues. The role includes promoting Sam's Club products, guiding members on self-service technology, processing returns, and ensuring safety and security throughout the store.

You will also handle receipts, locate merchandise, assist with payments, and follow applicable policies and procedures while delivering a friendly shopping experience.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience working with mobile retail applications and self-checkout tools.

Responsibilities

• Provide member service and assist with purchases and payments.
• Operate checkout area and process returns, refunds, and exchanges.
• Promote Sam's Club products and services to members.
• Guide members on self-service technology and resolve issues
• Ensure safety, security, and cleanliness in the store environment.

Skills

Retail experience

Mobile app usage

Tools

POS systems

Job description

Sam's East, Inc. in Port Charlotte, FL is seeking a Customer Service Associate to manage the checkout area, assist members with purchases, and resolve issues. The role includes promoting Sam's Club products, guiding members on self-service technology, processing returns, and ensuring safety and security throughout the store.

You will also handle receipts, locate merchandise, assist with payments, and follow applicable policies and procedures while delivering a friendly shopping experience.