Member Experience Specialist

Vasa Fitness co; Northbrook (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Two gym memberships

Discounted personal training

401(k) options

Employee Assistance Program

Paid Time Off

Medical / Dental / Vision

Paid Parental Leave

Career growth opportunities

Job summary

VASA Fitness in Northbrook, IL is seeking a Front Desk Member Experience Specialist to welcome members, assist with memberships and personal training options, and maintain a clean, inviting club environment. You will build personal connections, guide members through their fitness journey, and contribute to a positive member experience.

The role emphasizes strong communication, reliable multitasking, and a customer-first mindset, with compensation including base pay and commission potential.

Qualifications

• Excellent communication with members and guests.
• Experience in customer service and sales in a retail/fitness environment preferred.
• Ability to explain memberships, upgrades, and personal training options.

Responsibilities

• Greet members at the front desk and set a welcoming tone.
• Guide members on memberships and training options, and process upgrades.
• Keep the club clean, organized, and inviting at all times.
• Engage in conversations to upsell memberships and services.

Skills

Strong communication

Customer service

Membership sales

Multi-tasking

Bilingual CPR

Job description

$15.00 per Hour + Commission Eligibility!

Location

Northbrook IL

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION : Base rate of $15.00 per hour + commission with no cap!
• EARNING POTENTIAL:Top performers can earnover $32,000+ annually through wages and uncapped commission
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
• CAREER GROWTH: Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

Job Description

We are proud to be a 'Great Place to Work' certified company!

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