Member Experience Specialist

Planet Fitness - aFIRM, LLC; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Milwaukee to enhance member experiences through exceptional customer service. Responsibilities include greeting members, answering calls, and assisting with member sign-ups, among other front desk duties. Candidates should have a passion for fitness, a positive attitude, and strong customer service skills. This role offers a dynamic environment where team members contribute to a motivating and inspiring atmosphere.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills with a positive interaction approach.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Handle front desk activities including member check-ins.
• Assist in maintaining club cleanliness.

Skills

Customer service experience

Computer proficiency

Positive attitude

Listening skills

Problem solving

Reliability

Job description

A leading fitness franchise is seeking a Member Services Representative in Milwaukee to enhance member experiences through exceptional customer service. Responsibilities include greeting members, answering calls, and assisting with member sign-ups, among other front desk duties. Candidates should have a passion for fitness, a positive attitude, and strong customer service skills. This role offers a dynamic environment where team members contribute to a motivating and inspiring atmosphere.