Member Experience Specialist

Kiln; Meridian, Northern (ID, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Kiln is seeking a part-time Member Experience Associate to welcome members and guests, oversee front desk, mail, onboarding, and daily operations to keep the space running smoothly and deliver a top-tier member experience. You will support the Community Director, manage communications, and assist with events to help Kiln’s community thrive.

Responsibilities include greeting members, managing mail, onboarding, inventory, and coordinating events.

Qualifications

• Experience in office management, customer service, or administrative roles.
• Strong communication, organizational, and multitasking skills.
• Proactive, resourceful mindset with attention to detail.
• Familiarity with coworking and hospitality industry.
• Passion and understanding for Kiln’s mission and values.

Responsibilities

• Greet members and guests at front desk during business hours.
• Oversee mail services and distribution.
• Facilitate member onboarding, including office preparations and welcome kits.
• Conduct walkthroughs to maintain a clean, well-kept space.
• Develop and manage inventory systems for supplies.
• Troubleshoot issues, elevate as needed, and assist with facility maintenance.
• Assist with event planning, setup, and breakdown.
• Communicate with members through email, Slack, and newsletters.
• Create moments of delight, such as celebrating birthdays and milestones.
• Support the Community Director with scheduling and conference room preparation.
• Coordinate bookings for events and member inquiries.
• Procure signage and materials for member offices and desks.

Skills

Office management

Customer service

Administrative skills

Communication

Organizational skills

Multitasking

Proactive mindset

Job description

Kiln is seeking a part-time Member Experience Associate to welcome members and guests, oversee front desk, mail, onboarding, and daily operations to keep the space running smoothly and deliver a top-tier member experience. You will support the Community Director, manage communications, and assist with events to help Kiln’s community thrive.

Responsibilities include greeting members, managing mail, onboarding, inventory, and coordinating events.