Evening Member Experience Specialist

Kiln; Lehi (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

Kiln is a flex office and lifestyle brand delivering an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. The After-Hours Member Experience Associate serves as the first Kiln contact on-call (0–10 hours/week), assisting with after-hours events at Lehi and Provo and helping guests with inquiries.

This role supports the Community Management team, fosters a welcoming environment, and helps ensure facilities

Qualifications

• Office management or administrative experience required or preferred.
• Customer service experience is essential.
• Strong verbal and written communication skills expected.

Responsibilities

• Manage front desk, lobby, mailroom, and office spaces.
• Greet members and guests in a cheerful, friendly manner.
• Assist with event attendees, vendors, and staff.
• Setup and operate A/V equipment.
• Provide high level customer service for Kiln space and membership options.
• Offer feedback for event improvements based on attendee input.
• Assist with teardown and cleanup after events.
• May work on special operations projects.

Skills

Office management

Administrative experience

Customer service

Strong communication

Organizational skills

Multitasking

Empathy

Education

Partial college coursework

Job description

Kiln is a flex office and lifestyle brand delivering an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. The After-Hours Member Experience Associate serves as the first Kiln contact on-call (0–10 hours/week), assisting with after-hours events at Lehi and Provo and helping guests with inquiries.

This role supports the Community Management team, fosters a welcoming environment, and helps ensure facilities