After-Hours Experience Associate

Kiln; Lehi (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

Kiln is a flex office and lifestyle brand delivering an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. The After-Hours Member Experience Associate serves as the first Kiln contact on-call (0–10 hours/week), assisting with after-hours events at Lehi and Provo and helping guests with inquiries.

This role supports the Community Management team, fosters a welcoming environment, and helps ensure facilities

Qualifications

• Office management or administrative experience required or preferred.
• Customer service experience is essential.
• Strong verbal and written communication skills expected.

Responsibilities

• Manage front desk, lobby, mailroom, and office spaces.
• Greet members and guests in a cheerful, friendly manner.
• Assist with event attendees, vendors, and staff.
• Setup and operate A/V equipment.
• Provide high level customer service for Kiln space and membership options.
• Offer feedback for event improvements based on attendee input.
• Assist with teardown and cleanup after events.
• May work on special operations projects.

Skills

Office management

Administrative experience

Customer service

Strong communication

Organizational skills

Multitasking

Empathy

Education

Partial college coursework

Job description

About Kiln:

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 20 locations across Utah, Arizona, Nevada, California, Oregon, Colorado and Idaho with plans of rapid expansion throughout the U.S. Kiln is pioneering the future of hybrid work within the niche of ‘flex office’ in the broader commercial real estate sector.

Our Core Values:

• 1: Human at the core
• 2: Achieve & Celebrate Together
• 3: Thoughtful and with Purpose
• 4: Always Evolving
• 5: Nothing short of Extraordinary
• 6: Scrappy & Ingenious

Role Summary:

The After-Hours Member Experience Associate is the first point of contact for Kiln community members and acts as the “face” of Kiln on an On-Call basis varying between 0-10 hours a week typically between our Lehi and Provo locations. They will assist with after-hours events, ensuring events are going smoothly by assisting guests with any inquiries or issues.

Goals and Objectives:

Support the Community Management team to achieve the following:

• Personifies Kiln’s core values and strives to achieve our mission
• Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
• Ensure that assigned Kiln facilities are fully operational and processes are running smoothly
• Drive growth and promotion of Kiln-provided service offerings
• Take direction from the Community Director to support the Community Team as required

Key Relationships:

• Cross-functionality between other locations
• Member communication
• Operations

Major Responsibilities:

Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.

• Cheerful and friendly greeting of team members, Kiln members, and guests
• Serve as a point of contact for event attendees, vendors, and staff during events
• Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems
• Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options
• Provide feedback and suggestions for future event improvements based on observations and attendee feedback
• Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building
• May be included in special projects for operations team

Ideal Experience and Skills:

• Partial completion of a college degree preferred, not required.
• Office management or administrative experience
• Customer service or support experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy
• Passion for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values
• Proficient in basic computer skills.