Member Experience Specialist

Planet Fitness; Leominster (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise in Leominster is seeking a Member Services Representative to create a positive experience for members and guests. Responsibilities include greeting members, handling front desk activities, and addressing questions professionally. The ideal candidate will have a customer service background, basic computer skills, and a passion for health and fitness. Join our vibrant team and help shape the Judgement Free Zone environment where everyone feels welcome. We offer a supportive workplace that celebrates motivation and positivity.

Qualifications

• Customer service background preferred.
• Strong listener with ability to empathize and problem solve.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones.
• Facilitate needed updates to member accounts.

Skills

Customer service

Basic computer proficiency

Upbeat and positive attitude

Strong listening and problem-solving

Exceptional interpersonal skills

Job description

A leading fitness franchise in Leominster is seeking a Member Services Representative to create a positive experience for members and guests. Responsibilities include greeting members, handling front desk activities, and addressing questions professionally. The ideal candidate will have a customer service background, basic computer skills, and a passion for health and fitness. Join our vibrant team and help shape the Judgement Free Zone environment where everyone feels welcome. We offer a supportive workplace that celebrates motivation and positivity.