Member Experience Specialist

broadviewfcu; Latham (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Broadview FCU is seeking a Member Service Associate to join the Latham Branch and support the Capital Central #1 Region. You will welcome members and visitors, provide professional service, and deepen member relationships through thoughtful conversations and recommendations.

The role requires a High School Diploma, strong interpersonal and communication skills, and proficiency in Microsoft Office. Occasional travel may be needed; bilingual candidates are encouraged to apply.

Qualifications

• High School Diploma or GED required.
• Experience in customer service is preferred or equivalent.
• Strong interpersonal and communication skills required.
• Proficiency in Microsoft Office is needed.

Responsibilities

• Welcome members and visitors, delivering professional service to meet needs.
• Process financial transactions accurately and maintain a cash drawer.
• Detect and report fraud or irregular activities as first line of defense.
• Build member relationships by asking questions and recommending solutions.
• Respond to inquiries about information, products, or services.

Skills

Interpersonal skills

Customer service

Microsoft Office

Communication skills

Bilingual

Education

High School Diploma

Tools

Word

Excel

PowerPoint

SharePoint

Job description

Broadview FCU is seeking a Member Service Associate to join the Latham Branch and support the Capital Central #1 Region. You will welcome members and visitors, provide professional service, and deepen member relationships through thoughtful conversations and recommendations.

The role requires a High School Diploma, strong interpersonal and communication skills, and proficiency in Microsoft Office. Occasional travel may be needed; bilingual candidates are encouraged to apply.