Member Experience Specialist

CommunityAmerica Credit Union; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

CommunityAmerica Credit Union in Las Vegas, NV is seeking a Member Service Representative to deliver prompt financial support and service to members through phone calls and written communication, ensuring a positive experience that builds lasting relationships.

Responsibilities include educating members on products, protecting data, processing transactions, and collaborating with internal teams to resolve inquiries while meeting performance goals in a fast-paced contact center.

Qualifications

• HS diploma or equivalent required.
• 1 year of experience in a financial institution or customer service.

Responsibilities

• Determine member needs and educate them on appropriate products and services.
• Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.
• Provide quality service that exceeds members' expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving.
• Partner with internal and external departments to help resolve member inquiries and issues to drive optimum resolutions.
• Process account transactions accurately at the request of the member.
• Research member questions and accurately communicate the resolution or process to resolve.
• Adhere to Contact Center scorecard requirements by meeting minimum performance goals.
• Advocate, promote and create honest and open communication throughout the credit union.
• Demonstrate behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics.
• Collaborate with internal departments to ensure the workflow or process is providing the best service to the members.

Education

High school diploma or equivalent

Associate or bachelor’s degree

Job description

CommunityAmerica Credit Union in Las Vegas, NV is seeking a Member Service Representative to deliver prompt financial support and service to members through phone calls and written communication, ensuring a positive experience that builds lasting relationships.

Responsibilities include educating members on products, protecting data, processing transactions, and collaborating with internal teams to resolve inquiries while meeting performance goals in a fast-paced contact center.