Member Services Specialist II - Financial Solutions

Silver State Schools Credit Union; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading financial services provider located in Las Vegas, Nevada seeks a Call Center Representative to offer excellent member service and promote financial solutions. You will engage with members through various communication methods, assisting them in resolving inquiries, cross-selling services, and achieving service goals. The ideal candidate has strong communication skills and at least two years of experience in a similar role. Join a team dedicated to exceptional service and member satisfaction.

Qualifications

• Proficient in using credit union's computer systems for basic tasks.
• Experience in a high-volume call center environment.
• Strong understanding of credit union products and services.

Responsibilities

• Provide outstanding service to credit union members via various channels.
• Assist members with account-related issues and cross-sell products.
• Meet or exceed call center service and sales goals.

Skills

Customer service

Sales skills

Communication

Problem-solving

Education

High School diploma or GED

2-5 years relevant experience

Job description

A leading financial services provider located in Las Vegas, Nevada seeks a Call Center Representative to offer excellent member service and promote financial solutions. You will engage with members through various communication methods, assisting them in resolving inquiries, cross-selling services, and achieving service goals. The ideal candidate has strong communication skills and at least two years of experience in a similar role. Join a team dedicated to exceptional service and member satisfaction.