Member Experience Specialist

Navy Federal Credit Union; Charleston (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

Navy Federal Credit Union in Charleston, SC is seeking a role to provide members with a full range of banking products and services and to perform moderately complex platform banking functions under supervision while developing independence.

You will counsel members on products, assist with accounts and loans, resolve basic issues, and collaborate with teammates; the position emphasizes compliance and accurate handling of cash and transactions.

Qualifications

• Strong relationship-building and diplomatic skills.
• Analytical and problem-solving abilities.
• Experience working independently and in teams.
• Ability to stay composed in high-production environments.
• Adaptability to evolving technologies.
• Clear verbal and written communications.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship-building

Research skills

Independent/team work

Resilience under pressure

Tech adaptability

Communication skills

Job description

Navy Federal Credit Union in Charleston, SC is seeking a role to provide members with a full range of banking products and services and to perform moderately complex platform banking functions under supervision while developing independence.

You will counsel members on products, assist with accounts and loans, resolve basic issues, and collaborate with teammates; the position emphasizes compliance and accurate handling of cash and transactions.