Member Experience Specialist

Sam's Club; Harker Heights (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Paid time off

Job summary

Sam's Club in Harker Heights, TX is hiring for a front‑line associate to support member services and checkout operations. You will assist with payments, returns, and exchanges while guiding customers on self‑service technologies and promotions.

Maintain security, safety, and housekeeping standards to create a pleasant shopping environment. The role emphasizes service quality, teamwork, and adherence to company policies, with opportunities for training and program rollout support.

Qualifications

• Provide member service and resolve member issues
• Maintain checkout area and process purchases
• Assist with payments, returns, refunds, and exchanges per policies
• Follow safety standards and report unsafe conditions
• Guide members on self‑service technology and new programs

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Verifies membership cards and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Zones the area and arranges and organizes merchandise.
• Assists members with transporting items and maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Job description

Sam's Club in Harker Heights, TX is hiring for a front‑line associate to support member services and checkout operations. You will assist with payments, returns, and exchanges while guiding customers on self‑service technologies and promotions.

Maintain security, safety, and housekeeping standards to create a pleasant shopping environment. The role emphasizes service quality, teamwork, and adherence to company policies, with opportunities for training and program rollout support.