Membership Service Associate

YMCA of Upper Palmetto; Gregwood (SC); On-site; USD 17,000 - 21,000; Part time

Job summary

The YMCA of Upper Palmetto is seeking a part-time Member Services Associate to welcome members and the public, provide accurate information on programs and policies, and support front desk operations including memberships and registrations.

You will answer phones, process payments, maintain the cash drawer, assist with tours and events, handle access control, and ensure a clean, friendly and safe environment for all visitors.

Qualifications

• Proven ability to communicate with diverse audiences.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to convey information about programs and memberships clearly.
• Positive attitude aligned with YMCA mission.

Responsibilities

• Greet members and public with a smile.
• Process online receipts for memberships and program registrations.
• Answer phone calls promptly and direct as needed.
• Maintain and account for daily cash drawer.
• Provide information about memberships and programs by phone, mail, email, or fax.
• Distribute items on loan (balls, towels, racquets) as needed.
• Perform basic housekeeping in the Front Office and YMCA areas.
• Assist with special events and other activities.
• Provide facility tours for potential members and answer questions.
• Manage access control to the building.
• Open/close procedures as required (locks, cash drawer, sauna checks).
• Perform other duties related to member services.

Skills

Public relations

Interpersonal skills

Clerical skills

Computer skills

Communication with all levels

Positive attitude

Education

High school diploma or equivalent

Job description

Part Time

The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and policies. The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special events, and other activities that occur on various occasions.

• Greet all members and public with a smile
• Responsible for on line receipting of memberships, program registration, etc.
• Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
• Maintain and account for daily cash drawer.
• Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.
• Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch
• Basic housekeeping in the Front Office and other areas of the YMCA as needed.
• Other duties as needed pertaining to member services or related areas.
• Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
• Control members entering the building through the access control system.
• If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
• Other duties as required.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• Have a positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations
• Critical thinking & decision making
• Emotional maturity
• Physical Requirements; carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs) and walking.