Front Desk Member Experience Specialist

Taymax

Nolensville (TN)

On-site

USD 14,000 - 19,000

Full time

4 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Taymax Group, a multi-unit Planet Fitness franchisee, is hiring a Member Services Representative at the Nolensville/Nashville area. You will create a positive member experience through front-desk service, member check-ins, tours for prospects, and member sign-ups with rate calculations.

We value punctuality, reliability and a friendly, energetic attitude toward fitness. The role requires 18+, a high school diploma, and basic computer skills; team collaboration is essential in a fast-paced club

Qualifications

High School diploma or GED required.
Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
Positive, upbeat attitude and a passion for fitness and health.
Exceptional customer service skills; able to interact positively with members and coworkers.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Answer phones and assist callers with questions.
Check members into the system and sign up new members, calculating rates and payments.
Assist in maintaining the neatness and cleanliness of the club.
Respond to inquiries promptly and elevate to management as needed.
Perform daily tasks within the first hour of shift and complete priority cleaning lists.