Member Experience Specialist-Bill Bartley Branch Family YMCA

Young Mens Christian Association Of Wichita Falls; Wichita Falls (TX); On-site; USD 14,000 - 18,000; Part time

Job summary

Young Mens Christian Association Of Wichita Falls is seeking a Part Time Member Services professional to deliver outstanding service to members, guests, and program participants at YMCA Bill Bartley Branch in Wichita Falls, TX. You will promote memberships, guide tours, and foster community engagement across branches.

The role emphasizes security, cleanliness, and adherence to YMCA policies while supporting member growth and positive guest experiences.

Qualifications

• CPR/AED and First Aid certifications required within 60 days of hire.
• Gallagher and Praesidium training required within 60 days of hire; renew yearly.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups in the community.
• Preferred: 2 years of customer service or sales experience.
• Basic computer knowledge.
• Minimum age 18.

Responsibilities

• Provide excellent service to members, guests, and program participants in-person and over the phone, enhancing retention.
• Conduct informative interviews and provide tailored tours to potential members; promote and sell memberships.
• Foster meaningful connections, encouraging engagement within the YMCA community.
• Effectively manage and resolve membership inquiries, escalating complex issues to supervisors as needed.
• Adhere to YMCA policies related to member services.
• Maintain oversight of locker room facilities per guidelines.
• Contribute to membership growth initiatives through proactive engagement and promotion.
• Comply with training requirements to uphold standards and personal development.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Communication

Computer literacy

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Job Details

Location: YMCA Bill Bartley Branch – Wichita Falls, TX 76302

Position Type: Part Time

Education Level: High School

Salary: $10.00 – $13.00 per hour

Travel: None

Shift: Any

Position Summary

Ensure unparalleled service for members, guests, and program participants. Attend promptly to their needs, advocate memberships, programs and special events for all departments and branches, uphold cleanliness standards, and deliver exceptional experiences that define our commitment to member satisfaction and community engagement.

Essential Functions

• Provide excellent service to members, guests, and program participants in-person and over the phone, enhancing overall retention.
• Conduct informative interviews and provide tailored tours to potential members; promote and sell memberships.
• Foster meaningful connections, encouraging engagement within the YMCA community.
• Effectively manage and resolve membership inquiries, escalating complex issues to supervisors as needed.
• Adhere strictly to YMCA policies related to member services.
• Maintain vigilant oversight of locker room facilities per guidelines.
• Contribute to membership growth initiatives through proactive engagement and promotion.
• Comply with all training requirements to uphold operational standards and personal development.
• Demonstrate flexibility by working varying hours and locations as required.
• Perform any additional duties as assigned by management.

Qualifications

• Certifications required within 60 days of hire: CPR/AED and First Aid; maintain current thereafter.
• Gallagher and Praesidium required within 60 days of hire; renew yearly thereafter.
• Exceptional interpersonal and problem‑solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Preferred: 2 years of customer service, sales or related experience.
• Basic knowledge of computers.
• Minimum age 18.

Leadership Competencies (Leader)

Mission Advancement: Incorporate the Y’s mission and values into the organization’s vision and strategies, ensuring community engagement and promoting the global nature of the Y. Build a culture of volunteerism and philanthropy.

Collaboration: Advocate for and institutionalize inclusion and diversity, develop relationships with influential leaders, inspire people within and outside the YMCA, and manage talent effectively.

Operational Effectiveness: Apply strategic and critical thinking skills, invest resources in innovation initiatives, create structures to deliver results, and develop stewardship strategies.

Personal Growth: Build a learning organization, drive change, align resources, share authority, demonstrate courage and humility, and maintain up‑to‑date technical knowledge.